Questions people ask
Orders, shipping, returns, our plants and how to use them. Tap a question to see the answer.
Orders and shipping
When do you ship?
We pack and ship orders every business day, Monday to Friday. Orders placed on a weekend or holiday ship the next business day.
Which countries do you ship to?
Canada and the United States.
How long does delivery take?
It depends on where you live. When your order ships, we email you a tracking number so you can follow your parcel to your door.
How do I track my order?
Use the tracking number we email you when your order ships. Tracking on our website is coming soon.
Do I need an account to order?
No. You can check out as a guest. An account just lets you see past orders and reorder faster.
Which payment methods do you take?
Credit and debit cards, Apple Pay and Google Pay through Stripe, and PayPal.
Which currency will I pay in?
Shoppers in Canada pay in Canadian dollars, and shoppers in the United States pay in U.S. dollars.
Can I change or cancel my order?
Yes, until it ships. Email us at sales@namcovinaturals.com as soon as you can.
Can I add a gift message?
Yes. Write it in the order note in your cart and we will put it in the parcel.
Returns and problems
Can I return an order?
Yes. Unopened, sealed products can be returned within 30 days of delivery. For food safety, we cannot take back opened products unless they arrived damaged, spoiled or wrong. See Returns and refunds for the steps.
My parcel arrived damaged or wrong. What do I do?
Email sales@namcovinaturals.com within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund, including shipping.
My tracking has not moved. What now?
If it has not moved for 7 business days, email us. We will open a claim with the carrier and, if the parcel is lost, send a replacement or refund your order.
How long do refunds take?
We refund to your original payment method within 5 business days of receiving your return. Your bank may take a few more days to show it.
Our products
What is in the pouch?
Just the plant, nothing added. No sugar, no flavouring, no colouring.
Which sizes do you sell?
Powders and cut & sifted come in a 1 lb resealable pouch. Tea comes in a pack of 100 round tea bags (2 g each).
Where are your plants grown?
On our own farms in Nigeria: hibiscus, moringa and neem in Jigawa State, turmeric in Kaduna State. We plant and weed by hand, from non-GMO seed, with no synthetic chemicals.
Is the hibiscus sun-dried?
Yes. After harvest, the hibiscus is dried in the sun.
Do your products have caffeine?
No. Hibiscus, moringa, turmeric and neem are all naturally caffeine free.
What are the tea bags made of?
Food-grade tea bag material, unbleached.
How do I store it?
Zip the pouch shut and keep it in a cool, dry cupboard, away from light.
Can I use them if I am pregnant, nursing or taking medication?
Please ask your doctor first. Our products are food, not medicine.
How to use them
How do I make hibiscus tea?
Hot: steep the flowers, or 1 tea bag, in a cup of boiling water for 5 to 7 minutes. Each product page gives the exact amount. Iced: brew it, let it cool and pour over ice. A little honey or lemon rounds out the tart, cranberry-like taste.
How do I use hibiscus powder?
Stir about 1 teaspoon into a glass of hot or cold water, a smoothie, yogurt or batter. No steeping needed.
How do I use moringa?
Start with about ½ teaspoon of powder in water, a smoothie, yogurt or oatmeal. The cut & sifted leaves and tea bags brew like tea in hot water for about 5 minutes. It tastes fresh, grassy and gently earthy.
How do I use turmeric?
Powder: about ½ to 1 teaspoon in warm milk, soups, rice or curries. Cut root: simmer 1 to 2 teaspoons in 2 cups of water for 10 minutes, then strain. Tea bags: steep 5 to 7 minutes. It tastes warm, earthy and a little peppery.
Wholesale
Do you sell wholesale?
Yes, from 10 lb and up. Send us a message on the Wholesale page.
Do you have a wholesale price list?
Yes. Ask for it on the Wholesale page and we will send it.
Do you do private label or custom packaging?
Yes. Tell us what you need on the Wholesale page.