Shipping policy
When your order ships, where it ships from, and what to do if a parcel goes missing.
Last updated October 30, 2026
When we ship
We pack and ship orders every business day, Monday to Friday. Orders placed on a weekend or holiday ship the next business day.
Tracking
When your order ships, we email you a tracking number so you can follow it to your door. Tracking your order on our website is coming soon.
Lost, late or damaged parcels
If your tracking has not moved for 7 business days, or the parcel shows delivered but you cannot find it, email us. We will open a claim with the carrier and, if the parcel is lost, send a replacement or refund your order.
If something arrives damaged, see our Returns and refunds page: send us a photo within 7 days of delivery and we will make it right.
Wrong address
Please check your address before you pay. If a parcel comes back to us because the address was wrong or incomplete, we will reship it once you pay the new shipping cost, or refund the products minus shipping.